The group company offers all-around services to all parts of China with the center of head office, and at the same time, some products are sold in international market, which are sold in Russia, Ukraine, Indonesia, Korea, Canada, and Kazakhstan.
We provide high-quality services for new and old customers with “superior products and first-rate services” from different angles.
Guarantee on quality and after-sale services
Ⅰ.the quality assurance: a reliable quality assurance measures, to provide you with reliable quality products.
1, in strict accordance with ISO9001: 2000 standards organization of raw materials, parts procurement and product manufacturing, testing.
2, key links, key parts, key parts, establish quality control, strict process management.
3, strict censorship, substandard parts do not flow, substandard products not manufactured.
4, to provide the necessary technical documentation and product certificates for products manufactured.
5, from the date of manufactured products within 12 months from the date of product quality guarantee period.
6, strict implementation of quality of security, insurance period, insurance policy Miho services.
7. Establish rigorous after-sales service system and the system.
II. Guarantee on after-sale technologies and services: provide perfect services with trustable after-sale technologies
Liaoyang Automation Instrument Group Co., Ltd has had customer information feedback office, built strict information feedback system, possessed a professional after-sale technology and service team, tracked and understood feedbacks of customers to operation conditions of instruments, and established customers’ information files.
After receiving customers’ notification, staffs of our company will answer them by phone or fax within several hours. And at the same time, staffs will rush to the site in a short time.
a.Within the warranty period, if products can not be used normally, under normal storage, transportation, maintenance, installation, and application, because of products’ manufacturing quality, our company will assign professionals to rush to the site to provide technical services for free.
b.Maintenance of instruments damaged for arbitrary disassemble, improper handling, and natural disasters (such as lighting stokes) shall be paid (low payment). If necessary, our company will assign people to serve on the spot.
Customers shall install and use instruments correctly, so as to avoid breakdowns that should not happen.